Hi, I'm Tracie

from Tokoroa

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Tracie Lawry 27 Morvern Cres, Tokoroa, 3420 New Zealand h: 07 8868515, m: 027 7819324, e: gntlawry@slingshot.co.nz Personal profile I am an enthusiastic, positive person who has a passion for providing top quality customer service and going the extra mile for the customer. “I would like to find a customer service position where I can use the skills I have developed over the years and build new ones.” Relevant skills and experience • Certificate in Dementia Care Level 3 • Up-to-date knowledge of Microsoft application software: access, excel, word, Power Point, publisher and outlook refreshed at Waiariki 2012 • Confident people and communication skills – gained from working at the Millennium Hotel and retail outlets • Attention to detail and procedures – Andy’s Marquee Hire documentation • Teamwork and problem solving skills from working in management roles at Liquor King and Shell • My work experience to date has taught me to be flexible as possible and to treat people the way I expect to be treated will result in successful relationships. Education and Training South Waikato Community Hospice January-Now 2015 Tokoroa • Assist with Clients interventions in Clients homes • Deliver install equipment • Basic admin tasks • Travel visiting clients in and around South Waikato Waiariki Institute of Technology January-June 2015 Tokoroa • Certificate In Aged Care Health and Disability Oceania Group October 2014 Tokoroa Certificate in Dementia Care – Level 3 • This is a standalone programme and contains the four compulsory Dementia unit standards which are required to work in a specialised Dementia unit. Waiariki Institute of Technology June – November 2012 Tokoroa Certificate in Café Operations – Level 3 • This certificate produces versatile food and beverage service, and production staff who have fundamental skills and knowledge targeted at café-style operations Waiariki Institute of Technology February – June 2012 Tokoroa Certificate in Computing and Communication Technology – Level 3 • Competently use common desktop applications • Describe basic computer technologies • Communicate information using a variety of media • Participate as a team member in a computing environment • Using Microsoft Office Suite Chamber of Commerce August October 2008 Rotorua The Business Professional – 8 Week Workshop • Assessment of: Communication (verbal and written), Computing, Organization and Planning Skills • Recognizing personalities and resolving conflict in the workplace and how to operate as effective team member • Development of skills and attributes needed for New Zealand business today • Employment Rights NZQA August 2008 Rotorua • Sale of Liquor • General Managers Certificate St Johns March 2008 Rotorua • First Aid Certificate • Basic First Aid Work experience March 14 – December 14 Victoria Pl Rest Home Health Care Assistant • Assisting Residents in their daily tasks • Helping Residents to get dressed • Making decisions in their daily living • Assisting with feeding • Showering and Getting dressed • Assisting with activities • Going to appointments with residents November 14 – December 14 Blue Pacific Minerals Receptionist Main Job Tasks and Responsibilities •Answer telephone, screen and direct calls •Take and relay messages •Provide information to callers •Greet persons entering organization •Direct persons to correct destination •Deal with queries from the public and customers •Ensure knowledge of staff movements in and out of organization •Monitor visitor access and maintain security awareness •Provide general administrative and clerical support •Prepare correspondence and documents •Receive and sort mail and deliveries •Schedule appointments •Maintain appointment diary either manually or electronically •Organize conference and meeting room bookings •Co-ordinate meetings and organize catering •Monitor and maintain office equipment •Control inventory relevant to reception area •Tidy and maintain the reception area January 13 – October 14 Callaghan’s Bakery, Tokoroa Packer Job Duties: • Assist in the organizing and packaging of all products in packaging area • Assist in the running of all packaging lines • Make sure all product is passed through the metal detector • Able to read, understand and follow packing orders • Work in a safe and productive manor • Ability to learn different specifications for all of the different products produced. • Sweep floor • Take card board to the appropriate receptacle • Report any food safety and/or quality problems to the Supervisor • during your shift keep your area clean and organized. • Have working knowledge of all computers in the packing room. • Maintain a clean and safe working environment for all employees in the packing room. • Immediately report any food safety and/or quality problems to the Supervisor • Notifying the lead or you supervisor when equipment is down or malfunctioning. October 11 – March 12 South Waikato Achievement Centre, Tokoroa Support Person • Ensuring that the Client’s needs are met. Encouraging them with their day to day living. Administering Medications, Also helping them with their P/C • Making meals. • Dropping off and picking up from work places • Going along with the Clients on Days out as well as to Specialist and Doctors’ appointments. • Helping the Clients decide a Menu • Sleepovers • This Role was basically just being there to help the Clients if they needed support October 08 – October 10 Andy’s Marquee and Party Hire, Rotorua Retail Assistant • Opening/closing business • Providing friendly and efficient customer service using ethos • Inward/outward goods – checking and making up orders • Answering phones and directing calls • Confident, professional and accurate sole operating of store • General office duties • Merchandising/Pricing • Organizing staff • Arranging orders • Marquee quotes, Bookings • In charge of the Showroom January 08 – October 08 Liquor King, Rotorua Retail Assistant/Duty Manager • Providing friendly and efficient customer service using ethos • Inward/outward goods – checking and making up orders • Answering phones and directing calls • Confident, professional and accurate sole operating of store • General office duties January 07 – January 08 Shell, Rotorua Manager • Managed store from opening to closing • Stock control and maintenance utilizing computer software • Facilitation of staff meetings • Providing leadership and problem solving skills to employees • General office duties • Speaking with sales representatives • Dealing with customer complaints March 06 – January 07 Millennium Hotel, Rotorua Front Office Receptionist • Meet and greet and check in of guests • Telephone duties • Making bookings and providing reservations for airline tickets, cruises, rail, coach, attractions activities, hotels, car rental, travel insurance etc., worldwide • Dealing with customer complaints • Using eftpos • Monitoring of mini bars and billing guests accordingly January 05 – January 06 Envirowaste, Tauranga Document Destruction • Shredding confidential documents • Bailed up shredded paper ready for exporting • Serviced and maintained Bailer and Shredder October 03 – January 05 Save Mart, Mount Maunganui Customer Service • Providing professional, friendly customer service and problem solving • Pricing clothing • Answering phones • Taking orders • Delivery and pick up of orders January 2000 – December 02 Woolworths, Whakatane Checkout Operator • Serving customers • General office duties • Taking complaints, cooking hot food and pricing goods, stock rotation etc. Interests and hobbies Drag racing, fishing deep sea and land, bargain hunting, spending time with the Elderly and people with special needs Referees Ardy Wallace Vicki Ray Logistics and Administration Manager Manager Blue Pacific Minerals South Waikato Hospice Tokoroa Tokoroa Ph.: 021 02574081 Ph.: 027 24208338

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Information & Rates

General Information
English Fluent Yes
Travel Distance 50km
Smoker No
Avalable on Short Notice Yes
Licence Type Full
Has Own Transport Yes
Police Check Available Yes
Okay with Pets Yes
Senior Care Information
Willing to Live In No
Services & Rates
Senior Care
Senior Care $16 - $18 / hour

Experience

2 year(s) experience

Dementia Care Cert Aged Care Health & Disability Cert

Capabilities

  • No Capbilities Listed

Activities

  • No Activities Listed

My Schedule

I'm Available
Sorry I'm Unavailable

Education

Education Level
No Formal Education
Education Provider
Qualification
Cert if Cafe Ops, Level 3 Computing

Interests & Hobbies

Fishing,animals,family,reading

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